Objectives

Participants will emerge with a clear understanding on the expectation of crisis management and its processes. These includes the understanding of the following:

• Understand the crisis management planning methodology.
• Assemble the crisis management team members.
• Assess the risk and threats such as riots, supply chain disruptions and product recalls.
• Learn to track and trace incident events and prioritize decisions and activities.
• Link crisis communications within and outside of the organization.
• Have a clear view of the command and control within the command centres.
• Coordinate with external agencies and local authorities.
• Test and exercise the crisis management plan.
• Manage the crisis management together with other plans such as BC and DR.

Who Should Attend?

• Novice professionals designated for crisis management (CM) roles and responsibilities.
• Experienced CM professionals who want to have a formal walkthrough and a complete understanding of his/her organisation CM effort.
• Appointed members of the CM team who is updating, reviewing and managing the CM plan.
• Appointed member who is managing the command centre operations/ emergency operations centre.
• Novice and newly appointed CM and support teams members who need to upgrade the CM skill and knowledge within a limited time span.
• Organisation Business Continuity Management (BCM) Managers/ Coordinators who need to integrate and train the CM team.
• Security, Facility, Administration, Crisis Communication (CC),  IT Disaster Recovery (DR)  and other designated Team Leaders who are members of the CM support and Operations team

Course Fee

• SGD 2,400 (Blended Learning)
• SGD 1,300 (for those who have attended the CM-200 Crisis Management Planner course via E-learning)

Certification Fees

• SGD75

Follow-up Courses

• CM-400 Crisis Management Manager (Note that completing CM-300 is a pre-requisite)
• CM-5000 Crisis Management Expert Implementer (Note that it is a combined version for both CM-300 and CM-400 courses)
• BCM-600 Technical Courses (Non-certification Technical Courses)
• BCM-300, BCM-400 or BCM-5000 course
• BCM-8530 BCMS Lead Auditor Courses

Learning Resources

• Learn more about BCM terminology and phrases via our BCM Glossary or BCMpedia.
• Learn how to prepare for this course, via BCM Body of Knowledge.

Min no of Pax

5

Terms and Conditions

BCM Institute will conduct the course only if there are sufficient participants. BCM Institute reserves the right to alter the course content, alter the course location, cancel or reschedule course at any time without liability. In these circumstances, participants will be offered for deferment to the next run of the same course.